1. Eligibility for Refund
You are eligible for a refund under the following conditions:
Compatibility Issues: If the Astropulse LLC product does not function correctly on your hardware configuration as specified in our System Requirements.
Technical Problems: Any other technical issues that prevent you from using Astropulse LLC products as intended.
Note: Refunds are only available for the original purchaser and are subject to the terms outlined in this policy.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of Mind: Deciding you no longer want to use the Astropulse LLC product for reasons unrelated to technical issues.
Performance Issues: If your hardware meets the system requirements but you experience performance issues due to external factors (e.g., internet connectivity, third-party software conflicts).
Unauthorized Use: If any Astropulse LLC product is used in violation of the End User License Agreement (EULA).
Delayed Requests: Refund requests submitted after 30 days from the date of purchase.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact Support: Reach out to our customer support team within 30 days of your purchase by emailing support@astropulse.co or joining our Discord Server at discord.gg/retrodiffusion.
Provide Necessary Information: Include the following details in your request:
Proof of purchase (e.g., order number, receipt)
Detailed description of the issue(s) encountered
Your hardware specifications and operating system details
Any troubleshooting steps you have already taken
Assessment: Our support team will review your request and may reach out for additional information if necessary.
Refund Processing: If your refund is approved, it will be processed using the original payment method within 7-10 business days.
4. Refund Policy Exceptions
In certain circumstances, Astropulse LLC reserves the right to deny a refund if:
Misuse: The software was misused or tampered with, leading to technical issues.
Multiple Requests: There are multiple refund requests from the same user without valid technical reasons.
5. Changes to This Refund Policy
Astropulse LLC reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
6. Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact us through the following methods:
Email: support@astropulse.co
Discord: Join our Discord Server at discord.gg/retrodiffusion